Refund policy

Return and Refund Policy

Last updated: 8/25/2024

Thank you for shopping at Team Islam. We strive to provide quality products and excellent customer service. Please read our return and refund policy carefully before making a purchase.

Muslim Heroes Edition Merchandise

All sales of Muslim Heroes Edition merchandise are final. These items are non-refundable and non-returnable. Please ensure you have selected the correct items before completing your purchase.

Returns for Other Products

For all other products, you have 14 days from the date you receive the item to request a return. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging.
  • Accompanied by a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Personalized or custom-made items
  • Sale items (if applicable)

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit depending on your card issuer’s policies and timeline.

Note: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at support@teamislam.net.

Return Process

To return your product, please email us at support@teamislam.net to initiate the return process. You will receive further instructions on how to return your item.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: