Shipping policy

Shipping Policy Last updated: 26 August 2026 Team Islam ships worldwide from the United States. We sell two kinds of product and they move on different clocks, so please read the section that applies to your order. Muslim Heroes Edition — jerseys and personalised pieces. Each one is made to order after you buy it. Team Islam Apparel — tees, hoodies, sweatshirts, hats, bottoms and footwear held in stock. Order processing Muslim Heroes Edition (made to order): production takes 5–7 working days before your order ships. Personalised items are quality-inspected before dispatch, and an item that fails inspection is remade — which can add time to your order. We would rather send you a correct piece late than a flawed one on time. Team Islam Apparel (in stock): orders are picked and dispatched within 1–3 business days. Orders are processed on business days only. Orders placed on a weekend or a public holiday begin processing on the next business day. Personalised orders — name and number review If you add a custom name or number to a Muslim Heroes Edition piece, we review it within 24–48 hours of purchase before production begins. If we cannot produce the text you submitted, we will contact you: you may change it, or take a full refund. Your production time starts once the personalisation is approved. Shipping methods and transit times Destination Carrier Transit time after dispatch United States USPS First Class Mail / DHL 5–10 working days International DHL / USPS Varies by destination Total time to receive = processing time + transit time. Transit time is counted from the day your order leaves us, not from the day you place it. If you need an order by a specific date, contact us at support@teamislam.net before you order. Where we can, we will prioritise production and dispatch. Shipping costs Shipping is calculated at checkout based on your address, the items in your bag and the service you select. The cost is shown in full before you pay — we do not add charges afterwards. Orders over $100 ship with free premium packaging. Tracking your order You will receive a shipping confirmation email with a tracking number once your order is ready to leave us. Please allow 24–48 hours for that tracking number to begin updating; a number that shows no movement at first is normal and does not mean anything has gone wrong. International orders, duties and taxes We ship internationally. Prices at checkout do not include import duties, taxes or customs clearance fees charged by the destination country. Those are set by your government, not by us, and are the responsibility of the recipient. Customs processing can also add time that is outside our control. If a parcel is refused at customs or abandoned, it is treated as an unclaimed shipment (below). Incorrect shipping addresses Please check your address carefully at checkout. If an incorrect or incomplete address is supplied and the parcel is returned to us, we will contact you for a corrected address and reship the order — the cost of reshipment is payable by the customer. If you spot a mistake, email support@teamislam.net immediately. We can usually correct an address before dispatch, but not after. Unclaimed and undeliverable shipments Parcels that are not claimed are returned to us and held for 28 days. During that window you may supply an updated address and we will reship at your cost. After 28 days, unclaimed items may be donated to charity and the order is closed. Lost, stolen or significantly delayed parcels If tracking shows your parcel as delivered but you do not have it, first check with your household and neighbours and with your local carrier depot — most parcels surface within 48 hours. If it does not, contact us at support@teamislam.net within 30 days of the delivery date and we will open a claim with the carrier. Where a parcel is confirmed lost in transit, we will replace the order at no cost to you. We are not able to take responsibility for parcels confirmed delivered to the address you supplied and subsequently taken from that address. Damaged or defective on arrival If your item arrives damaged, misprinted or defective, we will replace it at no additional cost. Claims must be submitted within 30 days of receiving the item, with photographs, to support@teamislam.net. This is separate from our returns window — see our Return & Refund Policy. Delays outside our control Delivery estimates are estimates, not guarantees. Severe weather, public holidays, carrier strikes, customs inspections and other events outside our control can move a delivery date. We will keep you informed where we can. Contact us Questions about a shipment: support@teamislam.net. Support hours are Monday to Saturday, 10am–9pm.